How Can We Help?

We are here to help you get the most out of CareArdent. Browse the topics below or get in touch directly.

Email Us

For general enquiries, billing questions, and product support.

info@careardent.co.uk

Send an Email

Request Early Access

Interested in using CareArdent? Request your early access place today.

Get Early Access

View Pricing

See all available plans and professional services for your care business.

See Plans

Frequently Asked Questions

How do I get started with CareArdent?

Request early access using the form on our homepage at careardent.co.uk. Once your request is received we will be in touch with your account details and onboarding information.

Which care regulators does CareArdent support?

CareArdent supports domiciliary care businesses regulated by CQC in England.

How much does CareArdent cost?

CareArdent is available from £49 per month for the Starter plan. View all plans and pricing at careardent.co.uk/pricing.

Can I cancel my subscription at any time?

Yes. Monthly subscriptions can be cancelled at any time with no penalty. You will retain access until the end of your current billing period.

Is my data secure?

Yes. CareArdent uses enterprise-grade infrastructure with data hosted within the EU. All data is encrypted in transit and at rest. We comply with UK GDPR and the Data Protection Act 2018.

How do I update my billing details?

Email us at info@careardent.co.uk with your request and we will assist you directly.

What happens if I need help during an inspection?

Email us at info@careardent.co.uk and mark your message as urgent. We will prioritise your request.

Do you offer refunds?

For monthly subscriptions, we do not offer refunds for partial months. For one-time purchases, please contact us at info@careardent.co.uk within 14 days of purchase if you are not satisfied.

Still Need Help?

Our team is available Monday to Friday, 9am to 5pm UK time. We aim to respond to all enquiries within one business day.